Please explain FREE SHIPPING USA.
The advertised FREE SHIPPING is only good on packages shipped to USA destinations via USPS priority mail. All other shipments are charged an extra amount to cover the chosen method at checkout.
Can't Find Tracking Info/ Haven't Received Tracking Number
Check your spam folder first. On our website, if you look up your order number in the system to track it and you get this message, “Sorry, the order could not be found. Please contact us if you are having difficulty finding your order details.” This simply means your order has not shipped yet. You will receive an email once your order does ship. This email will contain your tracking number. It is after this point that your order will show up on this page. We try to get orders out as soon as possible, typically they ship about a week after the order is placed. This is due to manufacturing times and order volume. If your order is above 50 lbs or has certain accessories it will ship in multiple packages. You will receive a tracking number for each by email.
Difference Between V-FORCE, V-MAX, BOX?
- BOX® weight vests are great for crossfit, gyms, and multiple users or just individual use. They come with a slick liner for easy cleaning after workouts. Shoulders provide great overhead movement.
- V-MAX™ is our original weight vest. It comes with a 1.5″ belt system, narrow or wide shoulders, and an array of colors.
- V-FORCE® is our premium weight vest. It has extra reinforcement throughout to make sure it’s the last weight vest you will ever need. V-FORCE comes in camo colors with matching pocket flaps and shoulders.
How can I return my vest? Will I get a refund?
If you return your vest within 30 days in NEW condition you will get a refund for the price of the vest less 10% restocking fee. If the vest is returned to us in a bad condition, damaged, stained, weird smells (cologne is a weird smell), ect the refund could be even less. Up to 60% cost. (Please make sure it is clean before returning it). Customers are responsible for all shipping fees. We will not refund shipping for ANY reason. Make sure your order number is on a note in the box as well as stating you are wanting a refund this way our returns team can process a refund as soon as possible for you. These refunds will not be processed until the vest is received by us.
Please return vests to:
2108 W Hwy 33
Rexburg Idaho, 83440
If you have additional questions please contact us.
If you don't have the product I ordered due to a mistake how do you remedy the purchase?
Can I cancel my order if it hasn't shipped yet?
You can cancel your order before it ships. If you cancel your order within the first 24 hours of it being placed we can do this and will refund the full amount. After the 24 hour period there will be a 10% restock fee of the price of the vest taken out of the refund as we have already begun making the vest at that point.
To cancel an order simply contact us with your name and order number with the cancellation request and we will start that process.
How much does shipping cost on my vest, and how many boxes will I get?
Free shipping is available to all US destinations. This includes military APO, DPO, and FPO addresses. Any vest weighing more than 50 pounds will ship in 2 or more packages. Most accessories like Hydration Packs and Super Hangers ship in a separate box or envelope.
We ship to Canada. Shipping costs are calculated during checkout. Please Contact Us if you have additional questions regarding those shipping costs.
For Canada orders: There are usually customs fees for packages on top of the shipping. Customers are responsible for these fees. If your box comes in multiple packages you will be responsible for the fee of each package. We do try our best to help keep these fees lower.
I live outside the United States, can I order?
Where can I watch all your videos?
Here is the Youtube link to all our videos: Weight Vest
Can the weights come out?
Should I start with the full amount of weight?
Do you have advice on how to put on and take off the vest?
What advice do you have for opening my package when it arrives?
Please be very careful when opening your package (s). Here is a video to watch which explains more: Weight Vest
How do I clean my Hydration Pack Bladder?
This video explains how to do it: Cleaning Hydration
Is a support belt needed when weight vest training?
It's great to see so many different weight vest models, what is the main reason?
Can I wash my weight vest?
If I lose a part for my weight vest can I get it replaced?